Frequently asked questions

Yes! We have a beautiful and delicious range of cakes available to purchase in store or online. Starting from $60. They are called our 'Need it Now' Cakes and are a 6" size which feeds 10-15 guests. You can check them out at our Online Store. We always recommend that you pre order at least 24 hours prior to avoid disappointment.

On our online store: Our Need It Now Cakes/Cupcakes are not customisable at all. The cakes in our online custom cake range can be customised in terms of colours/cake flavour/size. If you cannot see the option available online, it means that customisation is not available. Custom cakes: Please send us an email to hello@missnakedcakes.com with your cake inspiration images and the number of guests you need to serve and we will get back to you with a quote if it is a design we can create!

Classic Indulgent Range 🧁Caramel Delight Caramel mud cake, caramel sauce centre, vanilla buttercream, caramel drizzle and a white choc shard on top 🧁Triple Choc Choc mud cake, fluffy choc mousse centre, choc buttercream topped with gold leaf 🧁Vanilla Rainbow White Choc mud cake, vanilla buttercream... it’s the simple things in life that are usually the best 🧁Choc Nutella Choc mud cake, gooey nutella centre encased in choc buttercream 🧁Red Velvet Red velvet mud cake with a cream cheese frosting 🧁Lemon Curd White choc mud cake, lemon curd centre, vanilla buttercream and a tangy lemon drizzle 🧁White Choc Biscoff White choc mud cake, gooey white choc ganache centre, biscoff buttercream topped with biscoff drizzle and biscuit crumb 🧁White Choc Raspberry White choc mud cake, raspberry jam centre, raspberry buttercream and a white choc shard with freeze dried raspberries. We also have 2 flavours of the month. Check out our social media pages for what flavours we have or give us a call and ask one of our friendly staff members! We also have 3 Gluten Free & Vegan Cupcakes (contain soy in the frosting) The flavours are: Choc Strawberry, Vanilla Funfetti and Choc Lava.

Yes! We have a range of Gluten Free Vegan cupcakes. The 3 flavours we offer are Choc Strawberry, Vanilla Funfetti and Choc Lava. Please note that our products are not recommended for people with coeliac disease. While we take care in preparing all of our products, we are not a 'free from' kitchen, and cross contamination with gluten is possible. Additionally, some of our products contain nuts or may come into contact with nuts during preparation. If you have specific dietary concerns, please contact us for more information before purchasing.

Yes! We have a range of flavours to choose from. These flavours are subject to change and not customisable.

Yes we do. They start from $10. You can view them at our Online Store. We can also arrange a custom made cake topper for you, starting at $65.

Your cake will be ready for you to collect based on the time you selected when you checked out online. Our store hours are at the bottom of our website.

Please contact us directly and we will see what we can do for you. If one of our team members is able to come back to the store there will be a $100 after hours collection fee. You are welcome to have someone else collect your order on your behalf during our opening hours. They will need your order number.

We can offer delivery for wedding cakes that need to be assembled on site. Please send us an email for availability and a quote. We do not currently offer local delivery for our instore products.

Yes we do! Please send an email to hello@missnakedcakes.com with the following information below and we will get back to you with a quote if it is a design we can create. - your cake inspiration images - the number of servings you require - date of event - cake flavour (we offer 4 choices - white choc mud, chocolate mud, red velvet and caramel mud cake) We also offer a range of cake designs under our "Online Cake" category via our online store, where you can personalise certain aspects like size, flavours and colours. This allows you to create a cake that suits your needs from our pre-designed options! Visit our website for more details and to explore the designs available. Pick up for your cake is available between Tuesday to Friday 8am-4pm. Our cakes need to be stored in the fridge and they have a shelf life of 7 days.

Our gluten free/vegan cupcakes will be amazing for 3 days, our regular range of cupcakes will be amazing for 5 days and our cakes up to 7 days. You will need to store them in the fridge in their box that they came in and you can even wrap the box in glad wrap for ultimate freshness or store them in an airtight container You can also freeze our cakes for up to 6 months.

TERMS AND CONDITIONS Cancellations Please choose wisely, as refunds and cancellations are not permitted once your order has been placed. We no longer offer credits. Pick up times/Collection information. Orders are required to be collected during our current business trading hours, if you are late or forget to collect your cake, you will be charged a $50 after hours fee IF we are able to return to the store. Refunds will not be given under any circumstances. If you have ordered a cake that is 3 tiers or more, it may be packaged in separate boxes and you may be required to assemble the cake yourself. Assembling the cake yourself is not recommended unless you have experience. We strongly suggest that you hire Miss Naked Cakes to deliver and assemble your cake if it is 3 tiers or more. Delivery to Albury Wodonga is $110 and not available on weekends or Public Holidays. For delivery fees outside of Albury Wodonga please see the website for prices. Serving size The serving size displayed on our website is a guide only based on Australian recommended serving size guidelines. Changes to your order There will be a minimum $25 amendment fee for any changes to your order once the order has been processed. This fee will be in addition to any costs associated with the changes. In most cases we can accommodate changes, however at times it is NOT possible. We will however endeavour to accommodate you to the best of our ability. Any changes made to your order within 14 days of collection or delivery will NOT be possible due to scheduling. Delivery of your order For any cake that is 3 tiers or more we strongly suggest you include our delivery service to your order. When we deliver a tiered cake, each tier is packaged separately, and we assemble the cake on site to avoid any damage during transportation. Assembly of a tiered cake is a delicate process and should only be attempted by a professional. Quality We pride ourselves on the quality of our products and services. It is important to remember that food items are perishable and delicate products. Our aim is to provide only the freshest and highest quality products to our customers. Unfortunately, once we dispatch our products or our customers take possession of them, a number of factors relating to the care and transportation of the cakes may result in the quality being compromised or damage occurring to the products that are beyond our control or responsibility. We highly recommend our delivery & assembly service to avoid any potential issues. Variations from pictured items In some cases, it may be necessary to change a colour or vary a product from the picture on our site, as certain items/products may from time to time be unavailable. Please note that where colours are concerned, the pictures represented on a computer may not be a true representation of the colour of the actual product as quite often screen colours are not correct and therefore your order may appear to be slightly different in colour from that shown. Refunds Refunds are no provided. However, If you have found that for any reason the product you ordered did not meet your expectations, then please contact us via email as soon as possible. A number of resolutions may be available to you and are subject to your particular situation. If there is an issue with your order, please note that you must refrigerate or freeze the item immediately and return it to us on the same or next business day. Disclosure of Information We will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will we sell or receive payments or services for disclosing customer's personal information to any partner or external company. Agreement to Terms and Conditions By proceeding with a purchase, you are in agreement with our terms and conditions as stated above.